Returns & Exchanges
At Calla, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing